Restaurant Floor Manager

Are you a confident and experienced hospitality leader with a passion for service excellence and team development? Do you thrive in a fast-paced, member-focused environment where you can lead teams, elevate service standards, and deliver exceptional dining experiences?

If so, we invite you to join The Boulevard Club as a Restaurant Floor Manager.

The Boulevard Club has been honoured as the 2025 Best Club of the Year by the Club Management Association of Canada (CMAC). We are also proud to be recognized as a Great Place to Work for three consecutive years, named Best Place to Work in Retail and Hospitality in both 2023 and 2025, Best Place to Work in Ontario in 2025 and awarded Best Workplace for Women in 2026.

Why Work With Us

As a Restaurant Floor Manager at The Boulevard Club, you will enjoy a positive and professional working environment, along with access to the following benefits (eligibility criteria apply):
• Comprehensive Health & Dental Benefits for employees and their immediate family
• Employee Health & Wellness Program
• Professional Development Opportunities (eligibility criteria apply)
• Gratuity Program (eligibility criteria apply)
• Staff Meal Plan
• Bike Share TO
• Transportation Assistance (eligibility criteria apply)
• Summer Recognition Program
• Complimentary Parking (subject to availability)

Job Overview

This is a full-time, permanent position.

Reporting to the Food & Beverage Manager, the Restaurant Floor Manager plays a key leadership role in overseeing the daily operations of the Club’s dining outlets while also managing critical administrative functions.

The Restaurant Floor Manager is responsible for leading all front-of-house restaurant operations during service, ensuring exceptional service standards and a seamless Member experience across all dining outlets at the Club. As the senior leader on the floor, this role provides direction to Supervisors and service teams, ensuring smooth execution, strong team performance, and a consistently high standard of hospitality. This position plays a key role in delivering operational excellence and upholding The Boulevard Club’s service culture.

Salary range: $50,000 – $56,000 annually, based on experience.

Key Responsibilities

The following outlines the primary responsibilities of this role, including but not limited to:
• Oversee daily operations across all dining outlets, ensuring seamless and consistent service execution
• Lead, coach, and support Restaurant Supervisors and front-of-house team members
• Ensure all dining areas, including main dining rooms and patio spaces, are service-ready and operating efficiently
• Monitor service flow, member & guest satisfaction, and operational standards throughout service periods
• Handle and resolve Member concerns professionally, escalating where appropriate
• Develop and manage team schedules, ensuring appropriate staffing levels based on business needs
• Support payroll administration, including time and attendance accuracy and approvals, in accordance with Club policies
• Manage inventory levels, ordering processes, and vendor coordination for front-of-house operations
• Support recruitment, onboarding, training, and performance management of team members
• Ensure compliance with Smart Serve, health and safety, and sanitation standards
• Collaborate closely with culinary and bar teams to ensure cohesive service delivery
• Support budgeting, cost control initiatives, and operational reporting as required
• Lead by example, demonstrating professionalism, accountability, and service excellence

Qualifications
• Minimum 3–5 years of progressive leadership experience in a restaurant, hospitality, or private club environment
• Previous experience in a Floor Manager, Assistant Manager, or similar leadership role preferred
• Strong knowledge of food and beverage service standards and operations
• Experience with scheduling, payroll support, and inventory/ordering processes
• Smart Serve Certification – required
• Strong leadership, communication, and interpersonal skills
• Highly organized with the ability to manage both operational and administrative responsibilities
• Ability to perform effectively in a fast-paced, service-driven environment
• Flexibility to work evenings, weekends, and holidays as required
• Demonstrated commitment to service excellence, team leadership, and continuous improvement

About The Boulevard Club

For over a century, The Boulevard Club has built a reputation for time-honoured traditions, exemplary service, and outstanding athletic, social, and dining experiences for Members of all ages.

Our success is driven by our people. We are committed to hiring, developing, and rewarding a diverse and inclusive team that delivers exceptional Member experiences.

If you are looking to take the next step in your hospitality career within a professional, member-focused environment, The Boulevard Club may be the right fit for you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Boulevard Club is an inclusive employer and has a workplace accommodation policy in place. Accommodations are available upon request throughout the recruitment and selection process. Applicants with accessibility needs are encouraged to contact Human Resources for further information.