Housekeeping & Admin Assistant

Introduction:About The CompanyWe are Veriu Group (pronounced 'Very You')!Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you!To learn more about us, visit our website! https://veriu.com.au/about-us/ or https://punthill.com.au/about-us/Description:Job DescriptionThe Housekeeping and Administration Assistant role, titled Property Host, is a newly created position within our company. As the primary onsite point of contact at a small hotel, you will play a key role in maintaining exceptional property standards and delivering a seamless guest experience.This hands-on role has a strong focus on housekeeping and overall property presentation. You will take ownership of the hotel’s day-to-day operations, ensuring guest rooms and public areas are consistently cleaned, well-maintained, and presented in line with Veriu standards.A significant portion of the role involves personally undertaking and overseeing housekeeping tasks, including room cleaning, public area upkeep, linen handling, and quality assurance checks. During periods of increased demand, the Property Host will coordinate an additional housekeeper to support room turnover.Beyond housekeeping responsibilities, you will also support onsite guest services by preparing for contactless arrivals, responding promptly to guest enquiries and issues, and acting as the hotel’s onsite duty manager during opening hours. The role includes managing basic maintenance concerns, incident reporting, draft rostering, linen and inventory control, and coordinating VIP amenities.With a strong attention to detail and pride in presentation, combined with a warm and professional communication style, the Property Host ensures smooth daily operations and a high-quality guest experience. You will work closely with the remote Front Office team and Hotel Manager, providing confident onsite oversight while benefiting from the support of the broader hotel leadership team.Skills and Experiences:Demonstrated working knowledge of:Housekeeping operations, including cleaning standards, room presentation, and quality controlDay-to-day hotel operations, preferably within a small property or boutique environmentStrong customer service skills, with the ability to manage guest enquiries and resolve issues promptly and professionallyClear and effective communication, both written and verbalA collaborative and inclusive working style, with the ability to coordinate support staff when requiredExcellent attention to detail and a strong sense of ownership over presentation standardsTime management and organisational skills, with the ability to prioritise tasks in a hands-on environmentBasic maintenance awareness and confidence in identifying and reporting issuesInventory and linen management, including stock control and ordering awarenessConfidence using hotel systems or the ability to quickly learn new technologyLocal area knowledge to provide helpful recommendations and enhance the guest experience