Company
THE Pretoria Hotel
Location
Pretoria
Posted
11 days ago
Via
via Glassdoor
Apply on
Job description
Join Our Team
THE Pretoria Hotel is seeking a motivated, detail-oriented, and experienced Housekeeping Supervisor to join our Housekeeping team. The successful candidate will be responsible for supervising the daily housekeeping operations, ensuring that all guest rooms, public areas, conference facilities, and back-of-house areas meet the hotel's high standards of cleanliness, hygiene, and presentation.
This role requires a hands-on leader with excellent organisational skills, a commitment to service excellence, and the ability to motivate and support a housekeeping team in a fast-paced hotel environment.
Key Responsibilities
Housekeeping Operations
• Supervise the daily activities of the housekeeping team to ensure efficient and effective cleaning operations. Allocate daily room assignments and monitor productivity. Inspect guest rooms, public areas, conference facilities, and back-of-house areas to ensure they meet hotel quality standards. Ensure all vacant, occupied, and departure rooms are cleaned and serviced according to hotel procedures. Monitor room turnaround times to ensure rooms are available for arriving guests. Report maintenance faults, damaged items, and safety hazards promptly.
Team Leadership
• Supervise, coach, and motivate housekeeping staff to deliver exceptional service. Assist with the induction and on-the-job training of new employees. Monitor staff attendance, punctuality, grooming, and performance. Promote teamwork, professionalism, and adherence to hotel standards. Assist the Executive Housekeeper with performance management and disciplinary matters when required.
Inventory & Linen Control
• Monitor stock levels of linen, guest amenities, cleaning materials, and housekeeping supplies. Ensure housekeeping trolleys and storerooms are clean, organised, and adequately stocked. Assist with regular stock counts and inventory control. Minimise waste and ensure proper use of cleaning chemicals and equipment.
Guest Service
• Respond promptly and professionally to guest requests and housekeeping-related concerns. Follow up on guest complaints to ensure complete resolution. Work closely with the Front Office to prioritise room availability and special guest requests.
Health, Safety & Compliance
• Ensure compliance with health, safety, hygiene, and environmental standards. Promote safe work practices and the correct use of cleaning equipment and chemicals. Ensure housekeeping staff comply with hotel policies, procedures, and grooming standards.
Minimum Requirements
• Grade 12 (Matric) or equivalent. Certificate or Diploma in Hospitality Management or Housekeeping will be advantageous. Minimum of 2–3 years' experience in a housekeeping supervisory role within a hotel or hospitality environment. Sound knowledge of housekeeping procedures, cleaning techniques, and hotel service standards. Good leadership, organisational, and communication skills. Computer literacy will be advantageous. Ability to work flexible shifts, including weekends and public holidays.
Key Competencies
• Strong leadership and supervisory skills Excellent attention to detail Good organisational and planning abilities Customer service orientation Effective communication and interpersonal skills Ability to work under pressure Problem-solving and decision-making skills Reliable, honest, and accountable Commitment to maintaining high cleanliness standards
Why Join THE Pretoria Hotel?
At THE Pretoria Hotel, we are committed to providing our guests with a clean, comfortable, and welcoming environment. As a Housekeeping Supervisor, you will play a key role in maintaining our high service standards while supporting and developing a dedicated housekeeping team. We offer a professional and supportive workplace with opportunities for career growth and development.
Pay: R6 500,00 - R8 000,00 per month
Work Location: In person
THE Pretoria Hotel is seeking a motivated, detail-oriented, and experienced Housekeeping Supervisor to join our Housekeeping team. The successful candidate will be responsible for supervising the daily housekeeping operations, ensuring that all guest rooms, public areas, conference facilities, and back-of-house areas meet the hotel's high standards of cleanliness, hygiene, and presentation.
This role requires a hands-on leader with excellent organisational skills, a commitment to service excellence, and the ability to motivate and support a housekeeping team in a fast-paced hotel environment.
Key Responsibilities
Housekeeping Operations
• Supervise the daily activities of the housekeeping team to ensure efficient and effective cleaning operations. Allocate daily room assignments and monitor productivity. Inspect guest rooms, public areas, conference facilities, and back-of-house areas to ensure they meet hotel quality standards. Ensure all vacant, occupied, and departure rooms are cleaned and serviced according to hotel procedures. Monitor room turnaround times to ensure rooms are available for arriving guests. Report maintenance faults, damaged items, and safety hazards promptly.
Team Leadership
• Supervise, coach, and motivate housekeeping staff to deliver exceptional service. Assist with the induction and on-the-job training of new employees. Monitor staff attendance, punctuality, grooming, and performance. Promote teamwork, professionalism, and adherence to hotel standards. Assist the Executive Housekeeper with performance management and disciplinary matters when required.
Inventory & Linen Control
• Monitor stock levels of linen, guest amenities, cleaning materials, and housekeeping supplies. Ensure housekeeping trolleys and storerooms are clean, organised, and adequately stocked. Assist with regular stock counts and inventory control. Minimise waste and ensure proper use of cleaning chemicals and equipment.
Guest Service
• Respond promptly and professionally to guest requests and housekeeping-related concerns. Follow up on guest complaints to ensure complete resolution. Work closely with the Front Office to prioritise room availability and special guest requests.
Health, Safety & Compliance
• Ensure compliance with health, safety, hygiene, and environmental standards. Promote safe work practices and the correct use of cleaning equipment and chemicals. Ensure housekeeping staff comply with hotel policies, procedures, and grooming standards.
Minimum Requirements
• Grade 12 (Matric) or equivalent. Certificate or Diploma in Hospitality Management or Housekeeping will be advantageous. Minimum of 2–3 years' experience in a housekeeping supervisory role within a hotel or hospitality environment. Sound knowledge of housekeeping procedures, cleaning techniques, and hotel service standards. Good leadership, organisational, and communication skills. Computer literacy will be advantageous. Ability to work flexible shifts, including weekends and public holidays.
Key Competencies
• Strong leadership and supervisory skills Excellent attention to detail Good organisational and planning abilities Customer service orientation Effective communication and interpersonal skills Ability to work under pressure Problem-solving and decision-making skills Reliable, honest, and accountable Commitment to maintaining high cleanliness standards
Why Join THE Pretoria Hotel?
At THE Pretoria Hotel, we are committed to providing our guests with a clean, comfortable, and welcoming environment. As a Housekeeping Supervisor, you will play a key role in maintaining our high service standards while supporting and developing a dedicated housekeeping team. We offer a professional and supportive workplace with opportunities for career growth and development.
Pay: R6 500,00 - R8 000,00 per month
Work Location: In person
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Quick answers about Cleaning Staff Jobs in South Africa
Q
What is the minimum wage for cleaning staff in South Africa in 2026?
The national minimum wage for cleaning staff is R31.75 per hour effective 1 March 2026, equating to R6,191 per month for 195 ordinary hours. Overtime rates are 1.5 times the ordinary rate for the first 15 hours per week. This applies across all sectors including contract cleaning.
Source: Department of Employment and Labour
Q
What salary range can I expect for entry-level cleaning staff jobs in South Africa in 2026?
Entry-level cleaning staff earn R6,191 to R8,200 per month based on the national minimum wage and basic sectoral adjustments. Experienced cleaners in urban areas receive R9,500 monthly including shift allowances. Employers must pay at least the minimum regardless of location.
Source: Department of Employment and Labour
Q
Do foreigners need a work visa for cleaning staff jobs in South Africa in 2026?
Non-South African citizens require a General Work Visa sponsored by a registered employer, valid for up to 5 years. Application fee is R1,520, with processing taking 8-20 weeks. Cleaning roles do not qualify for Critical Skills Work Visa.
Source: Department of Home Affairs
Q
What are the eligibility requirements for cleaning staff jobs in South Africa without experience?
No formal qualifications or prior experience are required for entry-level cleaning staff positions if aged 16 or older. South African citizens or valid permit holders qualify automatically. Register with Employment Services of South Africa for free job placement.
Source: Department of Employment and Labour