Security Team Leader

As the Hotel Security Team Leader, you will be responsible for supervising and leading the security team to ensure the safety and security of guests, staff, and property within the hotel premises. Your role involves coordinating security operations, managing security personnel, and responding to security incidents as the first point of contact. Main Duties and Responsibilities: Team Supervision and Coordination: Lead and supervise the security team, including security officers, guards, and personnel, to maintain a high level of security readiness and professionalism. Coordinate shift schedules, assign duties, and provide guidance to security team members. Security Patrols and Monitoring: Conduct regular security patrols of the hotel premises to monitor for suspicious activities, safety hazards, and security breaches. Monitor CCTV cameras, alarms, and access control systems to ensure a secure environment. Incident Response and Resolution: Respond promptly to security incidents, disturbances, or emergencies within the hotel, and take appropriate actions to address the situation. Liaise with local authorities, emergency services, and hotel management as needed during security incidents. Guest and Staff Assistance: Provide assistance and support to guests and staff members in security-related matters, such as lost items, safety concerns, or emergencies. Maintain a visible presence in public areas to deter potential security threats and reassure guests. Training and Development: Conduct training sessions for security team members on security protocols, procedures, and emergency response techniques. Mentor and coach security staff to enhance their skills, knowledge, and professionalism. Security Compliance and Reporting: Ensure compliance with security regulations, hotel policies, and industry standards. Maintain accurate records of security incidents, reports, and investigations for documentation and review. Education: Bachelor's degree or High school diploma or equivalent; additional certification in security management or related field is a plus. Qualifications/Skills: Strong communication, interpersonal, and conflict resolution skills. Ability to remain calm under pressure, make quick decisions, and act decisively during security incidents. Physical fitness and the ability to stand, walk, and patrol for extended periods.