Company
justclean
Location
Muscat
Job type
Full-time
Posted
1 day ago
Via
via Indeed
Apply on
Job description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
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Quick answers about Plumber Jobs
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What is the minimum salary for plumber jobs in Oman in 2026?
As per the Ministry of Labour, the minimum salary for skilled plumbers in the private sector is OMR 500 per month as of January 2026. Overtime pay is OMR 1.875 per hour at 125% rate for the first four hours beyond 8 hours daily. This applies to category 2 workers under the wage protection system.
Source: Ministry of Labour Oman
Q
What are the work visa requirements for foreign plumbers in Oman?
Foreign plumbers need an employer-sponsored work residence visa valid for 2 years, renewable twice. The job offer must specify a minimum salary of OMR 400 monthly, with employer obtaining prior labour clearance from MOL. Apply online via ROP portal after medical test costing OMR 20.
Source: Royal Oman Police
Q
What education and experience are required for plumber jobs in Oman?
Plumbers require a minimum of 3 years verifiable experience and a vocational training certificate or high school diploma equivalent. Applicants aged 21-60 years are eligible under MOL guidelines. No university degree is mandatory for this trade.
Source: Ministry of Labour Oman
Q
What documents are needed for plumber work permit application in Oman?
Required documents include passport copy valid 6 months, 4 passport photos, attested experience letters, medical fitness report from approved clinic (OMR 30 fee), and employer NOC. Employer submits via MOL e-service portal within 7 days of hiring. Approval takes 5 working days.
Source: Ministry of Labour Oman