Company
justclean
Location
Muscat
Job type
Full-time
Posted
1 day ago
Via
via Indeed
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Job description
The Regional Officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, while also supporting other countries in the region when required. This is a shift-based and rotational role, where responsibilities may vary daily based on operational needs.
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services.
Key Responsibilities
Oversee the full order lifecycle from pickup to delivery within the assigned country.
Ensure all ticket updates strictly follow the SOPs provided by team leaders.
Follow up promptly on delayed or pending orders with service providers.
Track and update order statuses to maintain consistent operational performance.
Handle partner support tickets and escalate unresolved issues when necessary.
Support daily operations according to shift allocations.
Monitor operations across delivery points and escalate any delays or failures.
Act as a liaison between country operations teams and customer service.
Assist in real-time incident management and operational escalations.
Prepare and submit shift reports summarizing incidents, order performance, and service quality.
Ensure timely execution of pickups and deliveries.
Support training and onboarding of service providers when required.
Communicate directly with partners regarding operational needs.
Provide cross-country operational support during peak hours or emergencies.
Respond to WhatsApp messages in a timely manner.
Monitor new home cleaning orders and follow up accordingly.
Track car wash orders and other service verticals.
Escalate service providers with technical issues to the team leader.
Monitor hourly dashboards and follow up with service providers as needed.
Inform service providers of any compensation cases when applicable.
Requirements
Bahraini nationality (Mandatory)
Must be registered with the Ministry of Labour (MOL)
Eligible for Tamkeen support
Strong communication and coordination skills
Ability to work in a fast-paced, shift-based environment
Detail-oriented with strong follow-up and problem-solving skills
Basic knowledge of operations or logistics is an advantage
Pay: RO325.000 per month
Work Location: In person
Frequently asked questions
Quick answers about Packing Jobs
Q
What is the minimum wage for packing jobs in Oman in 2026?
As per the Ministry of Labour, the minimum wage for unskilled Omani workers in packing roles (Category 1) is OMR 325 per month as of January 2026. Expatriate packing workers typically earn OMR 250 to 400 per month including accommodation allowance, with overtime at 1.25 times the hourly rate for hours over 48 per week. Contracts must specify salary approved by MOL before issuance.
Source: Ministry of Labour Oman
Q
What work visa requirements apply for expatriates seeking packing jobs in Oman?
Expatriates require a sponsor-issued work visa (Article 18) approved by MOL, valid for 2 years and renewable. Employer pays OMR 20 visa fee plus OMR 10 medical test; applicants need passport valid 6 months, HIV-free certificate, and police clearance. Visa processing takes 10 working days via ROP portal.
Source: Royal Oman Police
Q
What education or experience is needed for entry-level packing jobs in Oman?
No formal education or prior experience is required for unskilled packing jobs as per MOL guidelines for Category 1 roles. Applicants must be 21-60 years old and pass a medical fitness exam costing OMR 10. Omani nationals get priority under Omanisation quota of 25% in logistics sector.
Source: Ministry of Labour Oman
Q
What documents and process for applying to packing jobs in Oman?
Employers submit work permit application via MOL e-service with passport copy, 4 photos, CV, and attested educational certificates from applicant's embassy. Approval granted in 5 working days for OMR 50 fee per permit. Worker then applies for visa at ROP with approved permit.
Source: Ministry of Labour Oman