Site Security Supervisor - Hamilton Retail

Red Badge Group is seeking a dedicated and experienced individual to join our team as a Security Site Supervisor for one of Hamilton's busiest retail spaces. This vital role supports the delivery of safe, welcoming, and memorable environments in a large retail space. As a Security Site Supervisor, you will lead by example, ensuring operational excellence, team engagement, and outstanding service delivery. If you are passionate about people leadership, security management, and providing exceptional customer experiences, we encourage you to apply and continue your career with Red Badge Group. This role is on a Monday - Friday roster working during normal business hours.Key ResponsibilitiesLead and supervise on‑site security staff, providing clear direction and role‑modeling professional standards.Manage day‑to‑day security operations, ensuring full site coverage and compliance with SOPs.Act as the primary on‑site escalation point for all security, medical, fire, and behavioural incidents.Coordinate emergency responses in line with the site Emergency Response Procedures.Oversee CCTV, access control, alarms, and key systems, ensuring privacy and data compliance.Maintain accurate, timely incident reportingBuild and maintain strong working relationships with Centre Management, tenants, and external stakeholders.Manage staff attendance, shift handovers, and operational priorities to prevent service gaps.Support induction, training, coaching, and ongoing performance development of security staff.Ensure health and safety, risk management, and Red Badge Group values are upheld at all times.Required Skills And Experience1–3 years’ experience in a people leadership or supervisory role, ideally within security, retail, facilities, events, hospitality, or a related environment.Current NZ COA licence, or equivalent leadership experience within the security sector.Proven ability to manage day‑to‑day operations in small to medium client environments.Strong interpersonal and communication skills, with the ability to build effective relationships across diverse groups.Sound knowledge of security best practice, compliance, health and safety, and risk management.Confidence in incident reporting, documentation, and use of security systems.Clean criminal conviction record and physical capability to meet operational demands.Eligibility to work in New Zealand and aged 18 years or over.Benefits Of Joining Red Badge GroupDiverse and engaging leadership role within a high‑profile retail environment.Competitive pay, paid weekly.Annual Frontline Guard Awards Night.Leadership responsibility supported by an experienced and collaborative management team.Staff discounts across retail, entertainment, health & wellbeing, food, and more.Structured learning, training, and development to support career progression.Be part of a values‑driven, inclusive, New Zealand‑owned organisation.Your Leadership QualitiesLeads with professionalism, integrity, and a solutions‑focused mindset.Motivates and mentors others, fostering a positive, inclusive, and high‑performing team culture.Proactive, resourceful, and calm under pressure, applying sound judgement and initiative.Strong problem‑solving, communication, and conflict‑resolution skills.Demonstrates commitment to continuous improvement and professional development.How To ApplyIf you are ready to make a positive impact and lead from the front in the security industry, we would love to hear from you. Please apply online with your CV and a cover letter outlining your relevant skills and experience. Applications without a CV will not be considered.Due to a high volume of applications, only shortlisted applicants will be contacted as we progress to interview.Red Badge Group is committed to creating a safe, inclusive, and supportive work environment. We welcome applications from all backgrounds and are proud to be an equal opportunity employer.