Trade Sales Supervisor

Retail Store Manager / Supervisor Bay of Plenty Permanent / Full Time 19/6/2026Great company benefits + discounts + generous parental leave packageSouthern Cross Medical InsurancePaid day off to celebrate your birthday + leadership role to grow your careerWhat We Can Offer YouSalary is aligned to experience & reviewed annuallyGreat company benefits + Discounts + Generous parental leave packageSouthern Cross Medical InsurancePaid day off to celebrate your birthdayOpportunity to grow and shape your career in a national trusted Kiwi businessAbout Plumbing WorldPlumbing World is a proud Kiwi-owned success story, backed by over 60 years in the industry.Owned by plumbers and builders, we understand what our customers need and we deliver it through strong relationships, expert advice, and reliable service.Our people are at the heart of our success. We're committed to building a high-performing, inclusive culture where our teams can grow and thrive.We're the largest 100% New Zealand owned national plumbing merchant with 56 stores and over 1,000 shareholder tradies up and down the country.About The RoleAre you a hands-on leader who thrives in a fast-paced trade environment?Do you have a passion for customer service and the drive to lead from the front?Plumbing World is looking for a motivated and experienced Trade Sales Supervisor to join our team in Rotorua.As our Trade Sales Supervisor, you'll play a pivotal leadership role within the branch, overseeing the day-to-day operations of the trade area while supporting and developing your team to deliver exceptional service to our valued trade customers.This is a hands-on role where you'll lead by example - particularly during our busy early morning trade rush - ensuring customers receive prompt, efficient, and friendly service. You'll also support branch operations by coordinating stock movements, coaching team members, and stepping into a leadership role in the absence of the Branch Manager.Your ResponsibilitiesOversee the efficient day-to-day running of the trade areaLead from the front with exceptional customer service and sales abilityAssist the Branch Manager in supervising and developing the trade teamPrioritise and coordinate daily team schedules to ensure key projects are completed on timeHandle customer queries and provide tailored product and delivery solutionsBuild and maintain strong relationships with trade clients and team membersMonitor and report stock issues to the Branch Inventory ControllerMaintain high standards of health and safety within the branchThis is a full-time permanent position, 42.50 hours per week, Monday to Friday position with rostered Saturdays. Specific days and start/finish times can be discussed during the interview process.A Quick Glance At What We Need From YouPrevious experience in team leadership or supervision, preferably in the trade/building/construction industry.Knowledge of plumbing products and the industry is advantageous but not essential (we will train you!) A proactive and positive attitude - we value the right mindset over experience.A customer-focused approach with strong communication skills.Ability to think on your feet and problem-solve in a fast-paced environment.Reliable, organised, and self-motivated.To be successful in this role you will need to bring: Good with numbers and attention to detailSound administration and logical problem-solving skillsWork well under pressure while displaying good sound logicGood sales & customer service skillsCompetent computer skillsFull, clean New Zealand driver's licencePhysically fit as there will be some heavy lifting (up to 20kgs)Well-presented with excellent interpersonal communicationOur cultureWe're a team that shows up for each other and our customers.No matter your role, we support the trade including getting on the counter early to make sure our customers can start their day right.If you're someone who leads from the front and takes pride in building a strong team culture, you'll fit right in.Inclusion & DiversityWe encourage applications from all backgrounds. You don't need to meet every requirement - if you bring the right mindset and capability, we'd love to hear from you.The successful applicant will be required to pass a pre-employment medical and drug test prior to the commencement of employment.