Branch Manager

Retail Store Manager / Supervisor Waikato Permanent / Full Time 9/7/2026Great company benefits + Discounts + Generous parental leave packageSouthern Cross Medical InsuranceFantastic leadership role to grow and shape your careerWhat We OfferSalary is aligned to experience & reviewed annuallyGreat company benefits + Discounts + Generous parental leave packageSouthern Cross Medical InsurancePaid day off to celebrate your birthdayOpportunity to grow and shape your career in a national trusted Kiwi businessAbout Plumbing WorldPlumbing World is a proud Kiwi-owned success story, backed by over 60 years in the industry.Owned by plumbers and builders, we understand what our customers need and we deliver it through strong relationships, expert advice, and reliable service.Our people are at the heart of our success. We're committed to building a high-performing, inclusive culture where our teams can grow and thrive.We're the largest 100% New Zealand owned national plumbing merchant with 56 stores and over 1,000 shareholder tradies up and down the country.The opportunityThis is a hands-on leadership role where you will take full responsibility for the performance of our Hamilton branch in the heart of the Waikato.You'll lead from the front - driving sales, strengthening customer relationships, and building a motivated, high-performing team.This is not a desk-based role! You'll be visible, engaged, and actively involved in the day-to-day operation of the branch, including supporting the team at the trade counter during peak periods.Your ResponsibilitiesLead and grow a high-performing branch teamDrive sales growth and expand market shareBuild and maintain strong customer relationshipsEnsure operational excellence and complianceRole model our company values and standardsWhat success looks like:Strong revenue and margin growthA highly engaged, capable teamLoyal, growing customer baseSmooth, efficient branch operationsA culture of accountability, teamwork and customer focusTo be successful in this role you will bring:Proven leadership experience in a customer sales-driven or trade environmentStrong commercial mindset with the ability to drive growthA passion for building customer relationshipsThe ability to coach, develop and motivate a teamOperational discipline and attention to detailA hands-on leadership stylePhysically fit as there will be some heavy lifting (up to 20kgs) Pride in your personal appearanceA full, clean NZ driver's licenceA valid forklift licence is preferred but not essentialOur CultureWe're a team that shows up for each other and our customers.No matter your role, we support the trade including getting on the counter early to make sure our customers can start their day right.If you're someone who leads from the front and takes pride in building a strong team culture, you'll fit right in.We encourage applications from all backgrounds. You don't need to tick every box - if you bring the right mindset and capability, we'd love to hear from you!The successful applicant will be required to pass a pre-employment medical, drink and drug test, and Ministry of Justice checks before commencing employment.