F&B Attendant

Responsibilities

Assist with the preparation of functions and service. Attends and participates in daily briefings and other meetings as scheduled. Comply with Time and Attendance Policies. Assist with the preparation of an outlet for service including. To assist the Restaurant Managers with the delivery of F&B service in accordance with departmental standards and procedures. Establishes and maintains effective employee working relationships. Communicates with the Outlet/Restaurant Manager any difficulties, guest comments and other relevant information.
• Cleaning of equipment
• Sorting of stores equipment
• Cleaning and maintaining glassware for service
• Cleaning and maintain flatware for service
• Cleaning and maintain china for service
• Preparing waiter stations
• Preparing service equipment and materials
• Assisting with table preparation

GUEST EXPERIENCE

Interacts with guests in each of the outlets to solicit comments.

Actively participate in training and development programs and maximize opportunities for self-development. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a ‘service’ attitude
• Taking appropriate action to resolve guest complaints

RESPONSIBLE BUSINESS

Mise-en Place and Food Preparation
• Assist with receiving and storage of goods
• Clean and maintain equipment and premises
• Maintain hygienic standards and procedures
• Assist with cellar operations
• Checking used stock against issued stock
• Replacement of stock in accordance with mini-bar procedure
• Recording of replacement of stock
• Billing procedures in line with hotel policy
• Ordering of mini-bar items
• Storing of mini-bar items
• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards

What we need from you
• Preferably with a University degree
• At least two years in Hotel & Restaurants capacity
• Excellent English skill, both oral and written
• Presentable and a team player

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.