Housekeeping Attendant

Job description

A housekeeping attendant will support all housekeeping and laundry with guest requests, analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our guests.

What will I be doing?

As a housekeeping attendant, you will support all housekeeping and laundry team for all aspects by delegating the day-to-day activities of housekeeping and laundry within the hotel. Specifically, a housekeeping attendant will perform the following tasks to the highest standards:
• Ensure consistently high operating standards in every area of housekeeping and laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all housekeeping and laundry team members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Actively work on availability and release of rooms for guest service along with floor housekeeping supervision.
• Manage the controls of the housekeeping department, such as frequency of employees, release of master keys, booking incidents, input and output of uniform and linen, among others.
• Check daily the guest information in CRM and ensure that the preferences and requests are met on time.
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (wedding and pampering).
• Control monthly lost and found and donations.
• Check the uniforms and send for cleaning and/or repair.
• Coordinate and control all traffic of documents and people within the department. Release linen from laundry daily.
• Handle daily guest clothing release for guests that use the laundry service.
• Complete monthly closing of laundry expenses and provision of same.
• Replace laundry attendant in case of holidays, days off, or absences.

What are we looking for?

A housekeeping attendant serving Hilton is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
• Planning and organizing
• Good oral and written communication
• Previous experience in laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:
• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.