Head of Operations, Coffee Shop

We are currently seeking a dynamic, hands-on, and experienced Head of Operations to lead the day-to-day success of a busy and popular coffee shop in Abu Dhabi. This is an exciting opportunity for a strong hospitality leader who thrives in a fast-paced environment, understands modern coffee culture, and is passionate about delivering exceptional guest experiences while driving commercial and team performance. What We re Looking For: We are looking beyond technical skills leadership presence, personality, and operational excellence are essential. Requirements: Proven experience as a Restaurant Manager / Operations Manager within an independent restaurant or coffee shop in the UAE Strong leadership skills with the ability to train, motivate, and develop high-performing teams Hands-on management style with confidence leading from the floor during busy service periods Strong understanding of coffee culture, premium service standards, and guest engagement Experience in staff scheduling, recruitment, training, and performance management Good knowledge of inventory control, ordering, stock management, COGS, and wastage control Ability to manage high-volume operations while maintaining consistency and standards Excellent problem-solving skills with strong attention to detail Fluent English communication skills (spoken and written) Additional European / CIS / Balkan language skills are highly preferred Professional, polished, and guest-focused personality Currently based in the UAE Available for face-to-face interviews in Abu Dhabi Package: Medical Insurance Employment Visa Provided 30 Days Annual Leave + Public Holidays 1 Day Off Per Week Proven experience as a Restaurant Manager / Operations Manager within an independent restaurant or coffee shop in the UAE Strong leadership skills with the ability to train, motivate, and develop high-performing teams Hands-on management style with confidence leading from the floor during busy service periods Strong understanding of coffee culture, premium service standards, and guest engagement Experience in staff scheduling, recruitment, training, and performance management Good knowledge of inventory control, ordering, stock management, COGS, and wastage control Ability to manage high-volume operations while maintaining consistency and standards Excellent problem-solving skills with strong attention to detail Fluent English communication skills (spoken and written) Additional European / CIS / Balkan language skills are highly preferred Professional, polished, and guest-focused personality Currently based in the UAE Available for face-to-face interviews in Abu Dhabi